Shipping Policy
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
The majority of our items are custom crafted in house at the time of order placement, and we typically ship most orders within 2-5 business days (please allow 1-3 days lead time for personalized or engraved items, which may take longer).
WHICH CARRIERS DO YOU USE?
We ship most items via UPS Mail Innovations®. With this shipping arrangement your shipment is carried the majority of its journey by UPS, and then transferred to your local USPS for final delivery.
Please note that most packages are left in or at your mailbox, and not at your door.
For expedited shipping (additional fee applies) we ship via FedEx® Priority, which is typically left at your door.
For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE ONCE SHIPPED?
We ship all orders from our USA facility.
- USA - Within 3-5 business days for standard shipping via UPS Mail Innovations®, and within 1-2 business days with FedEx® Priority
- Canada - Within 10-15 business days
Check your local mail carrier website for the latest updates on how weather may be affecting deliveries.
I DIDN'T RECEIVE MY ORDER
Please email us: support@angysgifts.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
RETURNS
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team at support@angysgifts.com for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from the date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.